Shipping, Delivery and Insurance Information.
ROUTE PACKAGE PROTECTION
What is Route and Green Package Protection?
Introducing our Green Package Protection – it's your go-to package safeguard, no fuss. Ever had your order go MIA, or worse, arrive in a sorry state? We get it, it's a bummer. That's why we've teamed up with Route to have your back, no matter what. Just toss in Green Package Protection at checkout.
And here's the cherry on top: Every time you grab Green Package Protection, we pitch in to support some green goodness. Think CO2 reduction and a thriving ecosystem – it's a win-win.
Want to keep tabs on all your online orders? Get the Route App – it's like a control center for your deliveries. Plus, it's a breeze to file a claim if something goes sideways. Don't have the app yet? Grab it here.
Already got Green Package Protection and need to report a shipping hiccup? No sweat – file it here.
Where is my Order?
Once our team has sorted out your order, we'll shoot you a shipping confirmation email, complete with a nifty tracking number. For the full tracking experience, snag Route's mobile app on iOS or Android. It's your ticket to visual package tracking and live updates on when your goodies will land on your doorstep.
How Does Route Work?
Got a Route-protected order that's gone AWOL, taken a beating, or done a disappearing act? No worries, Route's got your back. Their top-notch support crew will make sure your order gets a makeover or a refund, just the way you like it.
And hey, we're all about efficiency here – your claims will be checked out within 1-2 business days after you file them.
Ready to make a claim? Hit this link.
Is Route Package Protection Refundable?
Can you get a refund for Route's Green Package Protection? Nope, once you've tapped into Route's help and your package has safely made it home, that insurance isn't up for refunds.
How does Route Process Refunds and Re-orders?
Wondering how Route handles refunds and reorders? Here's the deal:
For refunds, Route's got you covered. They'll refund the item's subtotal, shipping, and taxes. But just a heads up, the Route Premium cost won't be part of that refund.
Now, for reorders, it depends on what's in stock. If the stuff's available, Route will place the order for you. If not, they'll give you a refund for those unavailable items. Plus, they'll foot the bill for the reorders, covering shipping, taxes, and Route Shipping Protection.
When should I file a claim?
When should you hit that claim button? Here's the lowdown:
**If it's Marked as Delivered (but it's gone missing or stolen):**
Route's got your back, but give it a little time. Wait at least 5 calendar days, but no longer than 15 calendar days from when it got marked as delivered. Heads up, some cases might need a police report.
**If it's Stuck in Transit (lost in the shipping abyss):**
Hang in there, but not forever. Wait at least 2 calendar days, and no more than 30 calendar days from the last update. The deadline? 365 days from when you placed the order.
**If it's Damaged (uh-oh, not what you ordered):**
Snap some pics of the packaging and the messed-up stuff, and don't wait too long – file within 15 calendar days from when it got marked as delivered.
What if My Order Never Arrives or is Stolen?
Worried about your order vanishing into thin air or taking an unscheduled detour with a sticky-fingered bandit? Don't sweat it! Green Package Protection's got your back. Just toss it in when you check out.
If your order seems to have pulled a disappearing act or gone for an unauthorized walkabout, go ahead and file a claim with Route right here. They'll sort things out for you.
What if My Order Arrives Damaged?
Got a package that looks like it's been through the wringer during its journey? No worries – Route Protect's got you covered for shipping-related damage. Pop it in your cart at checkout.
If your order lands at your doorstep with battle scars, snap some pics of the item and the packaging it came in. You'll need those for your claim when you file it right here.
Now, if you think your order's been roughed up during manufacturing or has some sneaky defects, don't hesitate to give us a shout. We're here to help make things right.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
Need to file a claim for a lost, damaged, or stolen order? Here's the scoop:
1. If you added Route insurance at checkout, keep an eye out for a confirmation email from Route. It'll have a handy link to file your shipping issue.
2. Don't want to wait for the email? No problem. You can also hop on the Route app or go to their website right here to file your claim. You'll need either your store order number or Route ID number, along with the email address linked to your order.
3. Oh, and if you haven't snagged the app yet, you can grab it right here. It's a helpful tool for keeping tabs on your deliveries and sorting out any hiccups along the way.
What are Route’s Terms and Conditions?
Is Route a Licensed Insurance Company?
Indeed, Route is the real deal. They're a licensed insurance company, and they've teamed up with SEG Insurance Ltd. to make it happen. Your peace of mind is in good hands.